FAQs
►1. Can I pay the driver when I am picked up..?
Yes, we accept Cash, all Major Credit Cards or Traveler's Cheque but not Personal Cheque. (If the fare is greater than MYR 50, we need credit card to confirm your reservation).
2. What are the luggage restrictions..?
Klshuttles
follows the same guidelines as most airline
carriers: Each passenger is allowed 2 suitcases and
1 carry-on... Excessive amounts of or larger sized
luggage are subject to a MYR 20 baggage handling
charge per item; For extreme amounts/size of
luggage, an exclusive service may be necessary
3.
Do
I have to pay full price for my child..?
All
persons age 3 and under ride for free..!
Car seats are not provided however...
A parent or guardian must accompany
►4.
Where
should I wait for the vehicle when I am
being picked-up at a housing or business
complex (i.e. corporate office,
apartment/condominium complex)?
We
can pick-up wherever is most convenient
for you and the driver. The driver can
come to your unit/suite # or another
specified location. If you would prefer to
be picked up at a location other than your
given address, (i.e. at a gate, leasing
office, water fountain, etc), please
notate this in your online reservation or
have the reservation agent include this
note when booking over the phone. In cases
such as these, we ask that you provide a
mobile phone number where you can be
reached should your driver have any
difficulty locating you. This is to ensure
that we can locate and pick you up
promptly and you won’t be in jeopardy of
not reaching your destination in time.
►5. Do you offer other transportation besides going to and from Airport..?
Klshuttles is a full service transportation company; we provide drop-off/pick-up service for Peninsular Malaysia. (Singapore, Pulau Langkawi, Pulau Tioman etc)
6. Is there a fee for canceling a reservation..?
►Being that we are part of the transportation industry, we understand that certain events outside of a passengers control may create the need to change or cancel plans. We do ask that you notify our department at +6012 6636 287 at least 12 hours prior to pick-up to ensure that we can refund your credit card. If you call less than 12 hours prior to pick-up, your credit card may be charged the partial or full fare in order to compensate the driver who was assigned to your reservation.
7.
Do
I have to make a
reservation..?
All transportation TO/FROM Airport, Train Depot or Hotels, a reservation is required with the online reservation/booking and from hotels were guests can arranged transportation at needed bases by concierge / bell staff...
8. How long does it take for klshuttles to pick me up at the "Shuttles for Hire"
►Under normal circumstances the process takes
no
more than 15 minutes
from Kuala Lumpur
Hotels the time you
request a Shuttle van
to Airport.
9.
How
do I get a
klshuttles van once
arriving at Kuala
Lumpur International
airport / Low
Cost Carriage
Terminal
airport..?
For
Share Ride Service
arrivals, retrieve
your luggage, and
follow the signs
for ground
transportation...
Go to the
International/
Domestic meeting
point and look for
placard with your
name.
10. Arrived at the airport and could not find my shuttle provider. Who do I call?
Please call the number provided on your redemption voucher. If you continue to experience difficulties, please contact Customer Service Hotline at +6012 6636 287
11.
Do
I have to
pay for my
infant or
child to
ride in
the
shuttle?
Shuttle
rates
are
usually
based on
seat
occupancy,
unless
otherwise
noted
that
infants
and/or
children
can ride
for
free. It
is also
required
by law
that an
infant
must
ride in
a car
seat. In
most
cases,
unless
otherwise
noted,
child
seats
are the
passenger’s
responsibility.
12. Will the shuttle pick me up at my home and take me to the airport?
►Klshuttle Services do provide ground transportation to or from anywhere other than hotels and airports, but the charges will depends on the location and time if pick up.
13. My flight is delayed. Do I need to contact anyone to let them know to hold my Shuttle reservation?
►Call your Shuttle provider at the number listed
in
your
redemption
instructions
as
soon
as
you
know
of
a
flight
change.
14.
How
do
I
reserve
my
vehicle
for
transportation?
►The reservation process we have established is very simple. After you have entered the dates you would like to travels, You may either click the "Book Now" button to begin the reservation process. After selecting your desired destination you will be taken to a "Secure Reservation Request" form. There you will need to review the "Reservation Information" and fill in the blanks on the "Customer Information". The last part of the "Customer Information" section will ask you to enter your credit card information or choose to call or fax in the information. By paying with a credit card over our SECURE form, your reservation is booked immediately. If you choose to call or fax the information, the reservation will not be confirmed until we have received the credit card numbers.
